Terms and Conditions of Hire
You (The Customer) are entering into an agreement with Silent Disco Queenstown (SDQ). These are our terms and conditions of hire that you are agreeing to by using our services. They set out what you can expect from Silent Disco Queenstown, and what is expected from you.
1. General
SDQ want your event to be a success, and for you to have a good experience working with us. We undertake to be fair and reasonable, contactable and helpful.
1.1 SDQ undertakes to provide you with the equipment you have booked, in working order, on the date(s) you agreed.
1.2 Your equipment will include spares so therefore the numbers may differ from what you have ordered. You agree to check and count the equipment within 6 hours of arrival and advise us of quantities received. In the absence of this, our stock records will stand as the true and accurate quantities originally received by you.
1.3 SDQ checks and maintains all equipment thoroughly, but in the eventuality that damage occurs in transit or dispatch, you will not be charged for any equipment that doesn’t work on arrival. Please report this to us immediately and before the start of your event. Please mark affected equipment clearly before returning (such as stickers on equipment, or placing in a labelled plastic bag). In the event that you do not familiarize yourself with our system and test it before your event please be aware that our scope for assisting you is more limited and we cannot offer a refund in these circumstances.
1.4 In the event of equipment variation or failure, provided your event can still take place with the equipment supplied this agreement remains intact.
1.5 SDQ supplies and hosts many events in a variety of locations; SDQ is happy to advise you and demonstrate our equipment in advance, such that you may check coverage range, audio connection, interference or any requirements specific to your event. It is the customer’s responsibility to ensure that the equipment supplied is suitable for the customer’s specific purposes.
1.6 SDQ will always do everything reasonably possible to honour your booking. In the unlikely event we have to cancel or vary your booking, howsoever caused, the maximum liability of SDQ will be the return of any fees paid in lieu of unused equipment.
1.7 Should you wish to change or vary your booking, SDQ will endeavour to accommodate this at any time. If cancellation occurs within 7 days of an event, a cancellation fee of 50% (of total bill) applies. If cancellation is within 72 hours of an event, a cancellation fee of 100% applies.
1.8 You undertake to arrange access, and be reasonably contactable and available for delivery and collection.
1.9 You agree to have all equipment ready for collection on the agreed day set out when the order is confirmed. Missed collections are liable to be charged an additional night's hire fee for every day collection is delayed, as well as the price of any missed collections and extra costs in recovering equipment.
1.10 You agree to use the equipment in a lawful manner, with due regard to all laws and regulations pertaining to the use of such equipment. In particular, if the customer is a business or organisation, the customer is solely responsible for ensuring that any license necessary under the Copyright Act 1994 for the public performance of music is held by the venue.
2. Hire Charges
Equipment is normally hired on a daily basis. In the absence of special rates to the contrary, the equipment is hired for a standard 24hr period. The minimum charge for any hire will be as per the rates outlined in the company’s Price List. The hire period, and corresponding rate, applies from the operational start time of the equipment until the operational end time.
3. Deposit
A non-refundable deposit is required to secure a booking with the balance payable 1 month prior to the hire period. The deposit payment forms part of the total payment due for the hire and is different form the bond payment (if a bond is applicable)
4. Payment
Our standard policy is full payment prior to delivery and operation of the equipment.
4.1 In any event payment must be received withing 7 days of delivery.
4.2 Late payments will be referred to a debt recovery agency and the customer is liable for any charges or fees that this incurs.
5. Loss or damage to equipment
You undertake to treat the equipment well and return it in the condition provided.
5.1 You undertake to store the equipment securely, and be responsible for it and the way it is used until collection.
5.2 You are advised to check and count the quantity of equipment prior to collection, and advise us of the number by email. We are not able to engage in disputes about quantities where this step has not been followed. SDQ's count, inventory and decision regarding missing equipment and discrepancies is final.
5.3 You are advised to ensure the equipment is properly packaged and sealed in containers prior to return.
5.4 If any headphones or other equipment are missing or severely damaged (irreparable) you agree to pay us the replacement costs at the following rates: LED Headphones $85 incl gst each, Transmitters $448 incl gst, Charge Packs/Storage Containers $115 incl gst each. Other equipment (including DJ, lighting, speakers, microphones etc) charged at standard new RRP for the same or equivalent replacement.
5.5 Full settlement is to be paid within 8 days of the scheduled return/collection date. We are not obliged to offer any discount, and you understand that where matters are not resolved within 8 days, SDQ suffers revenue loss due to missing headphones, and also incurs further costs in trying to resolve matters with you.
5.6 Loss of revenue - where headphones are missing/irreparable and the account is not settled within 8 days as per 5.5, an additional hire charge of $8 per item per week or part week will be applied until the account is settled.
5.7 Where headphones are deemed as lost and paid for, but returned more than 20 days after the event no refund will apply in respect of any fees already paid because of the loss of income already sustained.
5.8 In the event of a major incident affecting the headphones including, but not limited to: fire, theft and flood, please inform us as soon as possible as this may affect future bookings. You must also inform your insurance company, relevant authorities such as the police, and provide us with this information.
5.9 SDQ reserves the right to claim for any other losses resulting from unreasonable loss or damage, or major incidents, including, but not limited to, time and expense, and loss of revenue.
6. Collections
It is the customers responsibility to ensure that headphones are collected as agreed and scheduled, even if to be collected from a third party (for example left in venue).
6.1 An additional day's hire charge will be applied for every day that collection is delayed as a result of missed collection.
6.2 SDQ reserves the right to claim for any other losses resulting from unreasonable loss or damage, or major incidents, including, but not limited to, time and expense, and loss of revenue.
7. No assignment of equipment or agreement
The customer shall not sublet the equipment to any other person, but this shall not prevent employees of the customer using the equipment in conformity with this agreement.
8. Acceptance of Terms and Conditions
Once the non-refundable deposit (partial payment of total) is paid to SDQ, the customer is deemed to have accepted the terms and conditions of hire.